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Customer Care

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Customer Care

Luxury Bed Sets is unique because the customer always comes first. Please contact us anytime and we will be happy to assist you. Thank you for shopping at Luxury Bed Sets.
Satisfaction Guaranteed Your satisfaction is of utmost important to us. If for any reason you are unhappy with your purchase, please contact us and we will do our best to make you satisfied. See return policy below.

Luxury Bed Sets is committed to preserving the privacy of visitors to this website. The information below describes Luxury Bed Sets' privacy practices and answers common questions regarding information collected from visitors. When making a purchase from Luxury Bed Sets, we collect the following information:

  • Name, address, phone, email address of purchasing party and order recepient.
  • Credit card information (card type, number,expiration date and owner's name) of purchasing party
Luxury Bed Sets will not trade, sell, or share your personal information collected from our website to any outside company or entity. Luxury Bed Sets uses the latest encryption technology to keep your personal information safe. All your ordering information is encrypted using a secure server with 128-bit encryption for maximum security. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone. Your credit card and billing information cannot be read as it travels to our ordering system. We do not hold your credit card on file after the transaction. Your credit card number will be required to be entered in the order form every time you make a purchase. If you have any questions or concerns regarding the privacy policy, please contact us.

Please Note that the credit card will NOT be charged until the shipment is made using standard checkout option.


Exchanges : A return request for new items may be applied for exchange within (14) days of receiving them. For certain speciality bedding, up to 15% restocking fees may apply for exchanges.

Exchanges or Refunds :Only Luxury Linens or Luxury Duvet Covers Must be folded in the original package. They must NOT be open or unfolded, and must remain in the condition it's received. We can not address all other issues 30 days after order has shipped.

Refunds: All defective items will be fully refunded and in most cases a prepaid shipping tag issued for its return. Other wise the defective or incorrect items will be replaced. If we offer to replace an incorrectly shipped item we will do so at our cost, otherwise we will refund customer return shipping fee but not original shipping fee. Please apply for return request within (14) days of delivery for a full refund minus initial shipping charges and a re-stocking fee of up to 15%.Defective items will be replaced. Items will be returned in their original packaging and condition. The customer will be responsible for return and the cost of shipping and MUST send a valid tracking number.  Please fill the by clicking here Return Form and receive return details before returning any product.Please Do NOT return to the address below nor the address on the package unless given further instructions in email after the return is approved. We can NOT address all other issues 30 days after order has shipped.

Shipping Information

Free shipping applies to all products within continental USA. Free shipping means shipping is included in the advertized price.  Orders are generally shipped within 5 days of placing the order for most orders. Quilted sets and most comforter are shipped within 3 days. Speciality items like denim, satin, flannel bedding and foam mattress can take up to 7 days to ship. Please verify that the mailing address and product quantities are submitted correctly. Once an order is submitted, it may me difficult to change the the address. No P.O. box addresses can be processed. APO addresses in most cases can be processed with an additional charge. We offer FREE ground shipping anywhere within the Continental U.S.A. to arrive within 9 business days for most of our products using UPS, Fedex or USPS. Canadian orders are subject to a shipping fee of $20 in Ontario and $25 elsewhere and 5 additional business days. South Bedding Sets are shipped anywhere in Continental U.S.A. & Canada at no additional cost. Tracking numbers will be emailed.


If you have any questions before or after your purchase, please feel free to contact us. We will be more than happy to assist you.
Email : E-mail Us
Toll Free Phone: 1-866-992-3737
Mailing Address (NOT for Returns): 2105 Kenney Road, Warren, MI, 48091 USA or 2326 California Ave, Windsor ON, N9E4P2 Canada

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Copyright © 2006-2016 LuxuryBedSets, Inc. All rights reserved. E-mail TollFree: 866-992-3737
  Warren MI USA and Windsor ON Canada