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Frequently Asked Questions

1. What is a duvet cover?

A duvet cover is basically a giant slipcover that will help keep your comforter clean. These can be stripped off and washed more easily than the comforter itself. Its and easy way to change the decor of a room without purchasing a new comforter.

2. Do I have to use a duvet cover?

While we recommend using one, the answer is no, you don't have to. However, not using one will result in more frequent washings and cause the comforter to break down much more quickly.

3. I washed my comforter per instructions, but it still has clumps in it. What did I do wrong?

This can result from too much soap or not drying it long enough. Too much soap will leave a residue that will prevent the down from lofting back up during dryng. Besure to rinse well during washing. Also, be sure to dry the comforter completely feel for clumps, break them up by hand and return it to the dryer until you don't feel any more clumps.

4. Can I use dryer sheets or fabric softener when washing my down comforter?

No. Both will leave a sticky residue on the down and will cause it to become clumpy.

5. What will happen if I line dry my comforter?

The down will dry in clumps and not be fluffy.

6. What is a fabric's thread count?

Number of threads woven horizontally and vertically within a square inch of fabric. Finer threads result in higher thread counts. The weave is tighter making the fabric more downproof (to avoid leakage). The light weight of finer threads allows for greater down loft(fluffiness) and breathability of the comforter in order to maintain an even body temperature.

7. Why use a down comforter?

Resilient, lightweight and soft, down is nature's answer for insulation. Radiating fibers of each cluster "lock on" to neighboring clusters increasing insulation and resilience. The light weight and softness of the down allows the comforter to drape around the body. 8. What if I'm allergic to down? Most people who think they are allergic to down actually are not. They have simply been exposed to down products that were not thoroughly laundered and fabrics that were not properly down proofed allowing down to leak through.

9. How should I launder down?

Be absolutely sure you go to someone who has experience with down products. Too often dry cleaners are not familiar enough with the properties of down and feather. They may use harsh chemicals that damage the down and the down proof-ness of the fabric resulting in leakage. The drying cycle is imperative. Down must be DRIED COMPLETELY. Damp down can become moldy and develop an odor. Where dry cleaners use high heat to fast dry, we dry on low heat for several hours. Not only is this gentler on the comforter, but also serves to ensure the comforter is utterly dry. Putting a couple tennis balls with it in the dryer also helps restore loft.

10. How often should I launder it?

A duvet cover should be used to protect the comforter from spills and scratches. Otherwise, launder it every 2-4 years.

11. Why 100% Cotton?

Cotton is a smoother, softer and more comfortable choice. It's "breathable," so cotton sheets never feel sticky against your skin. Cotton sheets release soil easily, so they wash clean. Cotton sheets are perfect for any season providing year-round comfort. The fibre provides cool comfort in the summer and holds a layer of warm air in the cold weather. They also have the highest wear resistance of all the principal textile fibres; in fact, they become softer with repeated washings and use. It is also now generally accepted that cotton is kinder to the skin of eczema sufferers or people with sensitive skin, unlike the fibres in wool, nylon and other man-made fabrics, which tend to irritate the skin. Cotton bedding will look whiter and crisper than synthetics, and are more comfortable next to the skin.

12. Why Egyptian Cotton?

A fine, lustrous, long staple cotton grown in Egypt. Long staple cottons are more expensive than the commonly available cottons, because they are synonymous with quality and have a higher thread count.

13. What is Thread Count?

Thread count is the number of horizontal and vertical threads in one square inch of fabric. High-quality sheets have at least 180 threads per square inch and are referred to as Cotton Percale. The higher the thread count, the softer the "hand" or feel of the sheet, and the more pill-resistant it is. The quality and feel of a sheet depends on the fibre the fabric is made from and the number of threads woven per inch. The higher the thread count, the softer and more durable the sheet.

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